UPDATE ON INITIAL REVIEW.....Our initial review of the work done by Keen Attention to Detail was based on what we saw on the surface. We had a couple of months of little to no rain, so we really didn’t know that the work on our drainage issue was not working as Jason had said it would. After a long and heavy rain we realized that the water was backing up into the catch basin and not flowing out to the drainage ditch as pictured in the review. Either there is a blockage or the drains are not sloped properly. My husband reached out to Jason in November to let him know of the problem, but after several attempts of leaving messages, there was no response. Over a week later Jason finally called my husband and said he’d be out the next day, but he did not show or let us know he was not coming. My husband again tried to contact Jason on several occasions without any response back. Then his project manager showed up without us being notified he was coming and verified the problem my husband had explained to Jason was happening and had also sent him pictures of the issue. After MANY attempts to get Jason to take care of this issue, he would not call or text my husband back. On the few occasions he did, he always had excuses and would not commit to a date to get our issue resolved. It is now 3 months later and we still do not have a date for Jason to correct his work. He will not return phone calls, texts or emails. We spent almost $2000 for our drainage issue to be taken care of and now Jason is not standing behind his work. We are extremely disappointed and frustrated! Jason was very attentive initially but once the work was done and he was paid, we are no longer valued customers. Jason was wonderful to work with. He was great at communicating, he was here to do the work on time and he & his team did a great job to correct our drainage issue. Jason is VERY knowledgeable on any type of landscaping concerns/designs. He goes above and beyond which is extremely hard to find these days. We highly recommend KEEN Attention to Detail!!
MaryAnn Barnes
1 year ago
starstar_borderstar_borderstar_borderstar_border
UPDATE ON INITIAL REVIEW.....Our initial review of the work done by Keen Attention to Detail was based on what we saw on the surface. We had a couple of months of little to no rain, so we really didn’t know that the work on our drainage issue was not working as Jason had said it would. After a long and heavy rain we realized that the water was backing up into the catch basin and not flowing out to the drainage ditch as pictured in the review. Either there is a blockage or the drains are not sloped properly.My husband reached out to Jason in November to let him know of the problem, but after several attempts of leaving messages, there was no response. Over a week later Jason finally called my husband and said he’d be out the next day, but he did not show or let us know he was not coming. My husband again tried to contact Jason on several occasions without any response back. Then his project manager showed up without us being notified he was coming and verified the problem my husband had explained to Jason was happening and had also sent him pictures of the issue. After MANY attempts to get Jason to take care of this issue, he would not call or text my husband back. On the few occasions he did, he always had excuses and would not commit to a date to get our issue resolved. It is now 3 months later and we still do not have a date for Jason to correct his work. He will not return phone calls, texts or emails. We spent almost $2000 for our drainage issue to be taken care of and now Jason is not standing behind his work. We are extremely disappointed and frustrated! Jason was very attentive initially but once the work was done and he was paid, we are no longer valued customers.Jason was wonderful to work with to correct our drainage issues. He was great at communicating, VERY knowledgeable and he and his team did a great job to correct our issue. Jason went above and beyond to help us with correcting our problem. We highly recommend KEEN Attention to Detail!!
Tom Jameson
1 year ago
starstar_borderstar_borderstar_borderstar_border
We hired Jason and his company to help with some back yard projects in March. They came in , got the work started on time and left. Jason stopped by the next day to collect payment ( in full. My mistake )They were supposed to come back the following week to power wash everything. We paid extra for this service. This has still not happened. They did not replace any of the stepping stones with new ones per quote , but instead used the old ones. The drain they installed is going up hill Vs downhill and no water drains through it. I have been patient with Jason over 3 months worth of excuses and now no response whatsoever for over a month.I’d be very careful before hiring this company.
Alex Giunta
1 year ago
starstarstarstarstar
Jason and his crew are THE best! When we bought our home we had another drainage company come in and install downspout extensions, but the outlets were not installed in an optimal place. This along with septic issues and general slope to our property all contributed to a large drainage problem which washed away half our yard. Jason installed a new drain line for the downspouts along with catch basins exiting to an outlet beyond our fence along with grading/sodding the entire washed away area. I am so impressed with the quality of work, timeliness, ease of communication, and flexibility with this company - I would recommend them to anyone needing their services. We have more drainage work we want to have done in the future and we will definitely not waste our time calling anyone else!! Thank you so much!!
Paula McLamb
1 year ago
starstarstarstarstar
Jason and his team are a wow+...they graded my yard, laid sod, mulched and created a natural area, planted two weeping willow trees, and found and fancied up my front walkway!!! It looks like my house was picked up, and set into a well groomed and manicured yard!! I can't thank these guys enough for the beautiful job they did! They were quick to respond and got the job done! You won't find a group of guys that can do a better job than these guys, they are one in a million!! I will be using their services in the future as well! I Thank you, thank you, thank you!